CONFIDENCE IN COMMUNICATION SKILLS

 

 

 

 

 

 

Website Designed & Developed by www.jbmarketing.co.uk
 

...click to return to Examples of Workshops
 

CUSTOMER CARE &
COMMUNICATION SKILLS
 

Creative Training offers a refreshing change to normal staff training. We push back the desks, clear the space and work experientially, up on our feet. People find this approach much more vibrant and memorable, challenging and fun. We aim to make your team happier and therefore more effective, even when dealing with serious issues.

 


Creative Training will help people:-

bullet

Understand better how they and others communicate
bullet

Work together to explore new approaches and possibilities
bullet

Find new ways of dealing with situations
bullet

Help people consider things from a new perspective
bullet

Build confidence

bullet

Have a memorable learning experience
bullet

Have fun

 

These workshops are designed to help people look at what they need to do in order to develop successful inter-personal and professional communication skills.  We combine practical, hands-on group exercises with individual reflection. The atmosphere is supportive, friendly and safe, providing a learning experience that increases people’s confidence and gives them strategies to improve their rapport with customers whether face to face or on the telephone.

Developed from your needs analysis, we design workshops that  address the areas you need to look at.
 

The workshops focus on areas such as:-

  1. Body language and eye contact

  2. Vocal awareness (including telephone technique)

  3. Positive attitudes and empathy

  4. Assertiveness

  5. Teambuilding

  6. A happy working environment

We provide a safe environment in which to explore ideas, with an easy- going and light-hearted emphasis to what we do.
 

 

 

back to top...
 

16 Burford Road, Witney, Oxfordshire OX28 6DH
tel: 01993 773390 | e-mail: bespoketraining@yahoo.co.uk